I have often asked myself the question why people engage (with brands) on social media. I have a controversy view on social media: I have a Facebook and Instagram account (which I actually only use to see other people’s posts but I barely upload myself) but do not engage on Pinterest, Tumblr, or Twitter. Therefore, when I talk about social media Facebook will be the most common example, even though I am well aware that there are many other options and that there are new social networks that become rising stars.
Read moreTribal Marketing: What Every Marketer Must Know about Tribes in Social Media
Brand communities, consumer tribes and tribal marketing, are much talked about terms in the social media discourse, coined by Web 2.0 luminaries as Seth Godin. Yet, do you fully understand the phenomenon behind the buzz? To successfully adapt tribal marketing strategies you first need to understand what tribes are and how their rise in social media has changed the way we connect and consume. Find out about the three factors that drive tribe experiences online and see how they change marketing as it used to be.
Read moreImportant rules brand should know to succeed in social media
As the penetration of social media is growing dynamically, and consumer eagerly spends their time being social online, brands should react to the changes and be where the consumers are. Social media is a unique environment, where users are ready to share their emotions, are opened for interaction with each other and the brands. This article provides the recommendations on what marketers and the agencies responsible for brands promotion should know and what rules should they take into consideration to succeed in social media and build strong relations with consumers. The article concludes that it is vital to adhere to all of the rules to succeed in the social media environment.
Read moreGo Social or Go Home! - Social Media Effectiveness and Why Startups Should Use It
2.0 and the wide spread of e-commerce created a new world for marketers to market products and companies. In today’s fast-paced society and marketplace it is instrumental for a firm to be seen and build brand awareness and brand credibility. Social media is seen as a strategic marketing tool for firms’ today, much since online is where the modern consumer is located. Due to the different strategic advantages with social media, such as high potential reach, high interaction, enhanced credibility and cost-efficiency, it creates a great way for any firm to market itself and its product, not least for startups. This paper demonstrates why social media is a crucial advertising tool for startups to have in their marketing mix today, and why it could be the difference between success and failure for a new brand. It also gives a great example of a previous startup company that has built its brand almost entirely trough social media marketing; the Swedish watch brand Daniel Wellington.
Read moreNew Rules of the Game – How the Online Shopping Revolutionized the Consumer Buying Behavior of Luxury Goods?
This article aims to examine the role of the internet technologies and the digitalization on the consumers’ shopping behavior. The focus is on how the IT revolution influences the consumers’ choice for online or offline shopping. It is believed that the driving forces could be divided into two parts – the economic and emotional ones. The traditional brick-and-mortar shopping is related to a specific shopping experience. However, according to some researchers consumers who choose to shop online are not seeking that particular shopping experience (Hu, 2015). Furthermore, it is considered cheaper to buy online. It is also important to take into consideration the significance of the product categories. The research is limited to the luxury goods and define the influence of the IT on this branch.
Read moreHow Social Media Customer Complaints can ruin your Brand: How Companies and Marketers should use CRM on Social Media to Positively Influence Customers and Create Brand Advocates
In 2009, Dave Carroll was on a United Airlines flight when his precious guitar was broken by the baggage handlers. What did he do about it? Wrote a song about the experience and posted it on YouTube of course. Today the video has over 15 million views and has led to Dave writing a book titled “United Breaks Guitars – The Power of One Voice in The Age of Social Media”. This is any companies’ worst nightmare. To be cast in such a negative light for all the world to see and no way to control it being shared or people talking about it. Long gone are the days when companies could control what was being said about their brand. In today’s world, customers are able to share their thoughts, opinions and ideas about a brand or company any way they see fit; both positively and negatively.
Read moreHow do mass customization online toolkits create customer value?
In the past decade the rapid growth of the internet enabled companies to provide new value delivering services to their customers. Online toolkits are one successful example of how the internet marketing strategies changes. The possibility for customers to design individual products, which no one owns in our globalized world, offers unique values to all users acting in the electronic marketplace. For years Adidas, Nike and Converse are three global companies, who use the benefits of the technology developments by providing mass customization toolkits to create one-of-a-kind shoes. Have a look at their videos.
Read moreIs inbound marketing a winning strategy for b2b sector? Part 2.
In the first part of this article, inbound marketing was introduced as a new solution for Internet marketing strategy of b2b companies. Moreover, three key elements of inbound marketing were discussed along with the reasons why inbound marketing is the right decision for the b2b sector. In the second part the methods of the inbound marketing will be analyzed in more details taking into account the possible constraints b2b firm can be faced with.
Read moreIs Inbound Marketing a winning strategy for b2b sector? Part 1.
Various scholars share the view that Internet marketing is shifting from being merely a firm’s monologue towards a more interactive approach with customers on the Internet. Recent findings have shown that the increase in customers’ power along with the rise of social media has altered the traditional concepts of marketing (e.g. Lusch & Vargo, 2009, Gensler et al, 2013, Gagnon, 2014a).
Read moreWhy New Insights About Money And Happiness Combined With The New Clues Could Turn Internet Marketing Upside Down
This is the second part of a post, where I talk about the new insights about money and happiness and how they hold great opportunities for marketers to turn internet marketing upside down. In the first part, I presented the status quo of research, how we can spend our money to actually fill our life with more happiness and extended that with some thoughts about how to purchase online.
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